Refund policy

Return & Refund Policy

Last Updated: July 9, 2026

At Ceroiamall, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging.
Include all original accessories, tags, and documentation (if applicable).
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Items that have been worn, washed, or damaged by the customer.
Products with signs of excessive use.
Gift cards.
Clearance, final sale, or promotional items (unless they arrive damaged or defective).
Personalized or customized products.

How to Request a Return

To initiate a return, please contact our customer support team before sending your item back.

Email: loronosborn479@outlook.com

Please include:

Your order number.
The reason for the return.
Photos of the item (if damaged or defective).

Once your request is approved, we will provide return instructions.

Please do not send your return without contacting us first, as unauthorized returns may not be accepted.

Return Shipping Costs

If the return is due to a defective, damaged, incorrect item, or an error on our part, Ceroiamall will cover the return shipping cost.
If the return is due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for the return shipping costs.

Original shipping fees (if any) are non-refundable unless the return is caused by our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

If you need an exchange, please contact us at:

Email: loronosborn479@outlook.com

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number.
Photos showing the issue.
A brief description of the problem.

We will arrange a replacement or issue a full refund when appropriate.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled. However, you may request a return after receiving the package in accordance with this policy.