Shipping policy

Shipping Policy

Last Updated: July 9, 2026

Welcome to Ceroiamall. We are committed to providing reliable shipping services and ensuring your shopping experience is smooth and enjoyable. Please read our shipping policy below.

Shipping Rates

We offer the following shipping options:

Free Standard Shipping on all orders of $39.00 USD or more.
Standard Shipping: $5.99 USD for orders under $39.00 USD.

Shipping charges will be calculated and displayed at checkout.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional events, processing times may be slightly longer.

Estimated Delivery Time

Standard Shipping

Estimated delivery: 8–14 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor the status of your shipment.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase. Ceroiamall is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery period, please contact us. We will work with the shipping carrier to investigate and assist you in resolving the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your package. Please include your order number and clear photos of the damaged item(s), and we will work to provide an appropriate solution.